
For many companies, there’s an often-overlooked overlap between the people you want to hire and the people you want to sell to. It’s not always direct—but it’s there. Sometimes they're the actual buyers. Sometimes they’re decision influencers. But either way, they’re watching.
And if we’re being honest, most organizations still treat employer brand and recruitment marketing like they’re isolated from business performance. They're not. And it’s costing them—reputationally, financially, and competitively.
What’s Broken—and What It’s Costing You
In most companies, employer branding lives in HR, disconnected from brand strategy, customer experience, and financial outcomes. That’s a problem. Because what happens in your hiring funnel doesn’t stay there—it ripples through consumer sentiment, brand trust, and revenue opportunity.
Disconnected candidate journeys → brand inconsistency → reputational risk. Poor candidate experiences → public backlash → customer loss. Siloed talent data → missed crossover insights → inefficient growth.
TL;DR: Employer branding isn’t soft. When done right, it impacts hard business outcomes: CAC, retention, NPS, and even valuation.
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The Candidate–Customer Overlap Is Bigger Than You Think
Let’s cut to it: employer brand still sits in the “nice to have” column at too many companies. TA is boxed in as a cost center. Recruitment marketing budgets? Usually the first to get axed in a downturn. But what if we reframed the work?
If you recognize the candidate/customer overlap, your employer brand doesn’t just attract talent—it protects and amplifies revenue. Done right, it:
1. Reduces CAC (Customer Acquisition Cost): Great employer brand lowers friction and accelerates trust.
2. Strengthens brand equity: Even candidates you don’t hire can become advocates.
3. Unlocks loyalty loops: Former candidates can still buy from you, refer you, or influence buying decisions.
Smart Framing: If candidates feel unseen or undervalued, they won’t just ghost your hiring process—they’ll ghost your brand. Revenue leakage from a bad hiring experience is real.
TL;DR: Candidates who feel unseen or undervalued won’t just ghost your hiring process—they’ll ghost your brand. Studies have shown a positive correlation between strong employer branding and increased customer satisfaction, highlighting the impact of employee experience on customer loyalty.
Introducing EBX: The Employer Brand Experience Framework
This is where EBX comes in—our proprietary framework to unify brand, marketing, and talent into one measurable experience.
EBX (Employer Brand Experience) isn’t just about better job ads or polished Glassdoor profiles. It’s the connective tissue between your external brand promise and the actual experience of moving through your hiring funnel.
It’s how we bridge intent and impact—so candidates don’t just apply, they believe. And when they believe, they don’t just convert—they advocate.
What EBX Is (and Isn't)
1. It is a revenue-aware framework that unites brand experience and hiring operations.
2. It is a way to apply lifecycle marketing and performance metrics to candidate engagement.
3. It is not a rebrand of EVP or a campaign wrapper.
4. It is not exclusive to HR—it’s a cross-functional strategy.
EBX ties performance marketing to talent attraction by:
1. Mapping motivation to behavior (psychographics over demographics)
2. Aligning content with channel resonance (platform-specific AVPs)
3. Closing drop-off loops through lifecycle marketing
4. Re-engaging missed connections via retargeting and nurture flows Measuring success in revenue, not just reqs filled
TL;DR: When EBX is activated, it delivers top-funnel efficiency, mid-funnel retention, and bottom-funnel loyalty—across both candidates and customers.
Why EBX Matters Beyond HR
Most business leaders agree: brand matters. Reputation matters. Trust matters. But here’s the blind spot—your employer brand impacts all three.
EBX brings financial discipline to a part of the business that’s long been seen as "soft." It ties the experience of talent acquisition to measurable outcomes—customer retention, revenue efficiency, and even cost of capital through reputation impacts.
This framework is designed not just for EB professionals, but for:
1. CPOs/CHROs who need to defend and drive investment in experience
2. CMOs who need to align brand trust across audiences
3. CFOs who want to understand the ROI of reputation and retention
4. COOs who care about funnel efficiency CEOs who want fewer silos and more strategic cohesion
TL;DR: Think of EBX as the Net Promoter System for your employer brand—except we don’t stop at sentiment. We track how belief moves through your business, influences conversion, and impacts your P&L.;
Where Brand and Talent Collide: Activating EBX
1. Build Shared Personas
If your marketing team has ICPs (Ideal Customer Profiles), your TA team should have shared ITPs (Ideal Talent Profiles)—with crossover baked in.
Ask:
1. Do your best hires look like your best customers?
2. Do you have candidates who already believe in your mission because they’ve experienced your product?
3. Can you use product loyalty as a sourcing signal?
TL;DR: You can. And when you do, your funnel gets smarter.
2. Repurpose and Realign Content
You’re sitting on a content mine—start mining it.
1. Turn EGC (employee-generated content) into brand stories
2. Use CSR, DEI, and purpose-led campaigns in recruiting
3. Translate customer storytelling into cultural proof points for candidates
TL;DR: One video = customer proof + employer promise + pipeline accelerator. One narrative. Multiple conversions.
3. Treat Candidates Like Customers
You wouldn't let a high-value lead go unanswered for 3 weeks. Why do that to a candidate?
1. Use CRM logic in TA (lifecycle, segmentation, triggered flows)
2. Map candidate journeys like buyer journeys
3. Respond like a brand that gives a damn
TL;DR: Research from the Journal of Business Research shows candidate experience correlates with brand sentiment and purchase likelihood in shared audience pools (JBR, 2022).
Measure What Matters—Revenue, Not Just Req Fills
Most employer brand dashboards look like this: time-to-fill, source-of-hire, maybe a couple of social metrics. Fine—but incomplete.
When your talent brand drives purchase behavior, your metrics have to scale up. With EBX, you measure:
1. NPS of the candidate journey
2. Post-application brand sentiment
3. Crossover conversion (candidates → customers, and vice versa)
4. Revenue impact of candidate experience on high-value audience segments
TL;DR: EBX transforms employer branding from a qualitative exercise to a measurable business lever.

If You Want to Start
1. Get TA, brand, and CX leaders in the same room.
2. Identify overlapping buyer and candidate personas.
3. Audit where candidate experience breaks trust.
4. Pilot EBX in one high-impact hiring journey.
5. Track business-side outcomes (NPS, conversions, reviews, retention).
TL;DR: EBX isn’t an initiative—it’s an alignment strategy. One that starts small but pays big.
EBX Makes Brand Work for Business
Recruitment marketing isn’t just about filling roles. It’s a brand multiplier. A reputation moat. And most powerfully, a revenue unlocker.
When you recognize the intersection between candidate and customer, and when you operationalize your brand through the EBX framework, everything changes:
1. You shift employer branding from overhead to growth engine
2. You create belief at every touchpoint
3. You reduce waste, increase trust, and recapture revenue
Bottom line: If your hiring funnel is making people fall out of love with your brand, it’s not just an HR problem. It’s a business risk. If it’s doing its job? It becomes one of your most powerful revenue-generating channels.
The Next Employer Advantage Won’t Be Built in Silos
Your hiring funnel is your brand funnel. And your employer brand isn’t overhead—it’s infrastructure. EBX gives you the blueprint to align reputation, experience, and revenue across the full lifecycle of your audience—whether they buy from you, work for you, or both. The organizations who operationalize this now will outpace the ones still treating EB like a campaign.
So here’s the question:
Will your employer brand be a gap in the funnel—or a force multiplier for the business?
It's time to decide.
As always, if this is something you're considering or implementing in your org, I'm here to help. Let's talk.
References
Harvard Business Review. (2023). Engaged Employees Create Better Customer Experiences. https://hbr.org/2023/04/engaged-employees-create-better-customer-experiences
Harvard Business Review. (2022). Research: How Employee Experience Impacts Your Bottom Line. https://hbr.org/2022/03/research-how-employee-experience-impacts-your-bottom-line
Laïla Benraiss-Noailles, Catherine Viot. Employer brand equity effects on employees well-being and loyalty. Journal of Business Research, 2020, ff10.1016/j.jbusres.2020.02.002ff f https://hal.science/hal-02504655v1
Ilic, J., & Tranell, M. (2018). What Influences Employees to Become Digital Advocates? : A Quantitative Study of the Relationship Between Employer Branding and Digital Employee Advocacy in Industrial Organisations (Dissertation). Retrieved from https://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-230625
Harvard Business Review. (2022). Make Your Employer Brand Stand Out in the Talent Marketplace. https://hbr.org/2022/02/make-your-employer-brand-stand-out-in-the-talent-marketplace
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